SHIPPING & RETURNS
SHIPPING POLICY
At Rubicon Stones, we take great care in delivering your products safely and promptly. All orders are processed within 1–3 business days and shipped via trusted courier partners. Delivery timelines may vary depending on your location, typically ranging from 3–10 business days within India. You will receive a confirmation email with tracking details once your order has been dispatched. In the case of remote or restricted areas, additional delivery time may apply. Please ensure that all shipping information provided is accurate to avoid any delays or delivery issues.
RETURN & EXCHANGE POLICY
At Rubicon Stones, we are committed to ensuring your satisfaction with every purchase. If you receive a product that is defective, damaged, or not up to your expectations, you may request a return or exchange within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received to qualify. For damaged or faulty items, please contact us within 48 hours of delivery with clear images of the product and packaging—our team will arrange a prompt replacement at no additional cost.
Returns for reasons other than damage or defect (such as a change of mind) may be accepted at our discretion, with the return shipping cost borne by the customer. Once the returned item is received and inspected, we will process your refund or exchange within 5–7 business days. Please note that custom or personalized items are not eligible for return or exchange unless they arrive damaged.