STORE POLICY
CUSTOMER CARE
Customer Care
At Rubicon Stones, our customers are at the heart of everything we do. From the moment you browse our collection to the delivery of your order and beyond, we are here to assist you at every step. Whether you have questions about a product, need help placing an order, or require support with shipping, returns, or customization—our team is ready to help.
📞 Contact Our Team
Have an inquiry? We’re just a message away.
Email: stonesrubicon@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
💬 How We Help
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Product recommendations and custom orders
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Order tracking and shipping updates
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Returns, exchanges, and refund support
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Payment and checkout assistance
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General questions about care, usage, or material
🔄 Quick Response Promise
We aim to respond to all inquiries within 24–48 business hours. For urgent matters, please mention “Urgent” in the subject line of your email.
Your satisfaction is our priority, and we’re committed to providing a smooth, transparent, and delightful shopping experience with Rubicon Stones.
PRIVACY & SAFETY
Rubicon Stones
Website: www.rubiconstones.com
At Rubicon Stones, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our website, we may collect the following personal information:
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Full Name
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Email Address
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Phone Number
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Shipping and Billing Address
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Payment Information (processed securely via Razorpay)
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Account Credentials (if you create an account on our site)
We do not store your full payment details. All transactions are securely processed through trusted third-party payment gateways.
2. How We Use Your Information
We use the information you provide for the following purposes:
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To process and fulfill your orders
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To communicate with you about orders, returns, and customer support
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To send marketing updates, special offers, and newsletters (only if you opt-in)
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To improve your experience on our website
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To comply with legal obligations and prevent fraudulent activity
3. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
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Payment processors like Razorpay
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Shipping and logistics partners to deliver your orders
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Marketing platforms to send newsletters or promotions (with consent)
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Legal authorities, if required to comply with applicable laws
All third parties are required to handle your data securely and use it only for the intended purpose.
4. International Users
As we offer international shipping, users from outside India should note that your data may be transferred to and processed in India. By using our website, you consent to this transfer and processing in accordance with this Privacy Policy.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, remember login preferences, and gather analytics to improve performance. You can disable cookies through your browser settings, but some features of our site may not function correctly without them.
6. Data Security
We implement strict security measures, including SSL encryption, firewalls, and secure payment gateways, to protect your data from unauthorized access, disclosure, or loss.
7. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections or updates
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Opt out of marketing communications
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Request deletion of your personal data (subject to legal retention requirements)
To exercise any of these rights, please contact us at:
📧 stonesrubicon@gmail.com
8. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you suspect any unauthorized use.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised "Effective Date." Please review this policy periodically to stay informed.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, feel free to contact us:
Rubicon Stones
📍 Jaipur, Rajasthan, India
📧 stonesrubicon@gmail.com
WHOLESALE INQUIRIES
At Rubicon Stones, we are proud to offer high-quality pebble stones, marbles, and landscaping materials to businesses around the world. If you're looking to purchase in bulk or establish a long-term wholesale partnership, we'd love to hear from you!
Why Choose Rubicon Stones for Wholesale?
Wide Range of Products: We offer an extensive selection of pebbles, marbles, and decorative stones for a variety of applications.
Competitive Pricing: Our wholesale pricing ensures that you get the best value for your purchases.
Reliable Shipping: We provide efficient and secure shipping worldwide to ensure your order arrives on time and in perfect condition.
Customization Options: We can provide custom orders tailored to your specific needs.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
UPI Payments